Legal notice
Online Dispute Resolution
Dear customer,
In the event of a dispute, any consumer residing in Portugal and the European Union has the right to file a complaint with an official, third-party entity impartial to the process. In this context, Apuro + Quei provides all the information for you to exercise your right to complain.
If, for any reason, you are dissatisfied with a purchase made on our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumers, as listed below:
- Consumer Conflict Arbitration Center of Lisbon
- CIAB – Information, Mediation, and Consumer Arbitration Center (Consumer Arbitral Tribunal)
- CNIACC – National Center for Information and Arbitration of Consumer Conflicts
- European Commission
You can also formalize your complaints and grievances regarding purchases made on our online store by contacting Apuro + Quei via email at geral@apuromaisquei.com or through the WhatsApp support line at +351 914246444, available from 10:00 AM to 6:00 PM on weekdays.
To find more information about these processes, we also suggest checking the website of the Directorate-General for Consumer: www.consumidor.pt.
What is alternative consumer dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can assist in resolving any conflict with a commercial entity, without the need to initiate a litigious process in courts beforehand.
What role do these entities play in conflict resolution?
These entities act as intermediaries between the consumer and the merchant subject to the complaint. The intermediary may impose a solution on both parties or seek to bring them together to reach a resolution. Alternative dispute resolution is generally less expensive, less formal, and faster than the judicial route.