Refund policy

Return Policy

This return policy has been developed based on current legislation and may be updated without prior notice.

Free Resolution Period and Returns

The customer has the right to terminate the contract without incurring any costs (other than the cost of returning the product(s)) and without the need to state the reason, within 14 (fourteen) days, starting from the day the customer or a third party appointed by the customer (excluding the carrier) acquires physical possession of the product(s).

Thus, in the case of exercising the right of free resolution, any purchase made in the store can be returned within the deadline of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange for the item(s).

If the customer wishes to exercise the right of free contract resolution, they must contact the store within the aforementioned period and request the Free Resolution form or explicitly indicate via email to geral@apuromaisquei.com that they intend to resolve the contract.

The email contact must reference the following details:

• Name of the recipient;
• Contact telephone/mobile;
• Order number;
• Order date;
• Order receipt date;
• Number of products and/or services purchased.

Upon receipt of the contract resolution request, a response will be provided as quickly as possible to expedite and schedule the collection of the purchased product(s).

Conditions for Returns

For a purchase to be eligible for return, the acquired items must be in the same condition as they were delivered. It will also be necessary for them to be returned in the original packaging and without signs of use or mishandling.

Documentation

For the return process to be completed, it will be necessary to include the payment proof and the return form with the shipment.

Refund

The refund of the product(s) value will be total within 14 days from the date we are informed of the free resolution decision.

Apuro + Quei is not obliged to refund return costs.

The refund process will commence after the proper receipt of the product(s). The customer will be notified by email regarding this process.

The refund will be made through the same payment method used by the customer in the initial payment, except in cases of express agreement and where the customer incurs no costs as a result of the refund.

If you do not receive the refund within the indicated period, please check your bank account again. If you still do not confirm the deposit of the amount, also contact your bank manager. If there is still no feedback, contact the bank. After these steps, you can contact us using the contacts provided on the Contacts page.

Exchanges

An exchange of items is only accepted when the order is defective, incomplete, incorrect, or damaged due to the act of delivery.

If you wish to exchange an item, contact us by email at the following address: geral@apuromaisquei.com

Gifts

If the item was a gift, it will only be accepted for exchange upon presentation of the respective gift receipt.

Shipping Costs

The initially paid shipping costs will not be included in the refund amount.

We cannot guarantee that items are returned or arrive in the same condition as when they are sent.

International Returns

In the case of an order delivered abroad, the return process is based on the conditions mentioned above.